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At Miss Zoë customer satisfaction is our priority.
We are committed to customer service so please browse our policies and helpful hints to make your journey with us a pleasant one.
HOW DOES MISS ZOË WORK?
Miss Zoë is a very special Internet-based store that sells large quantities of amazing products at ridiculous prices.
Miss Zoë will feature one main product until that item is either sold out, or reaches the 24 hours mark. So we keep things fresh by selling new things every day.
Should the day end prematurely with an early “sold out”, you can still browse and purchase other products featured on the left hand side bar.
Those products have no time limit and when any sells out, we aim to replace it as soon as possible. But don’t stop at our products.
Miss Zoë hosts a community to share information, ideas and gossip; to talk of the things we love and hate: gadgets, toys, people, lifestyles of the rich and famous, and more!
EMERGENCY
For fire, ambulance or police, call 000.
For emergencies related to Miss Zoë products or service, call us Monday to Friday, 9am to 5pm,
on (03) 9510 2835
For return authorisation or queries, please use the Order History link in your "About You" page or CONTACT FORM below. In regular circumstances, emails will be replied to in under 24 hours
HOW ARE PAYMENTS HANDLED?
Payment is accepted via Visa, MasterCard and… nope, that’s it I’m afraid.
They are processed by Westpac Bank, whose credit card verification system is 100% safe.
For security reasons you'll need to enter your credit card information every time you make a purchase, since we do not store any credit card information.
IF YOU DON’T HAVE A CREDIT CARD
We need a system that gives us immediate confirmation of your payment and Visa/MasterCard works for both you and us.
If you don’t want a credit card, most major banks also offer debit cards with the functionality of either Visa or MasterCard.
It's like having a credit card... but without the credit.
PROBLEMS WITH THE CHECK OUT
Our shopping cart program verifies suburbs and postcodes dynamically and won't let you pay for your items until it's sure it will be sending your products to at least the correct area.
You'll know the system still has a question if there's no "continue" button available at any point of the checkout process.
If that happens, you need to click "change address" and enter it in a format that makes our system happy before it’ll let you continue.
Now, if you happen to misspell your street or name however, we can't help you... yet.
WARRANTY
If your item is still within warranty (check the specs page for each item) then you can use the CONTACT FORM above or email sofia@misszoe.com.au and she'll give you details on how to get your item back to us so that we can give you a refund or where possible, replacement.
What if it's actually broken? If your item is still within warranty (check the specs page for each item) then you can go to “Your Account” page and talk to Miss Zoë in the “Order History”
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